The Australian Retailers Association (ARA)

RTO Code 4049

Retail is one of the largest employment sectors in the world and one of the biggest fields of opportunity for new graduates. Most retail careers will fall into one of the following categories:

Buying

Distribution

Management

Marketing

Merchandising

Retail is vital to a wide range of industries, from electronics and machinery to fashion, cosmetics and food. As skills and knowledge are transferable from one to the other, you can specialise in a particular industry, work across a number of different industries or even diversify into related fields, such as marketing, making it a dynamic and exciting industry for job seekers. The retail sector employs almost 16 million workers in many different types of positions.

The Australian Retailers Association (ARA) has been the peak industry body representing Australia’s $258 billion retail sector which employs over 1.2 million people. The ARA Retail Institute is the leading national body providing for the education, consulting and professional development needs of the retail industry including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non-accredited training solutions. The ARA Retail Institute is committed to providing retailers with the skills and knowledge to develop the performance of their business and the talent that resides within. ARA Retail Institute programs and consulting sessions are designed and facilitated by industry leading specialists to ensure they are practical, current and relevant to the needs of the industry we represent.

SIR20216 CERTIFICATE II In Retail – Introductory Certificate for Jobseekers

1

SIRXCEG001 - Engage the Customer

2

SIRXCOM001 - Communicate in the Workplace to Support Team and Customer Outcomes

3

SIRXIND001 - Work Effectively in a Service Environment

4

SIRXIND003 - Organise Personal Work Requirements

5

SIRXPDK001 - Advise on Products and Services

6

SIRXRSK001 - Identify and Respond to Security Risks

7

SIRXWHS002 - Contribute to Workplace Health and Safety

8

FSKLRG09 - Use Strategies to Respond to Routine Workplace Problems

9

SIRRINV001 - Receive and Handle Retail Stock

10

SIRXSLS001 - Sell to the Retail Customer

11

SIRXIND002 - Organise and Maintain the Store Environment

12

SIRXIND004 - Plan a career in the retail industry


SIR30216 CERTIFICATE III In Retail – Certificate for employed individuals who have Retail experience

1

SIRXCEG001 - Engage the Customer

2

SIRXCEG002 - Assist with Customer Difficulties

3

SIRXCEG003 - Build Customer Relationships and Loyalty

4

SIRXCOM002 - Work Effectively in a Team

5

SIRXIND001 - Work Effectively in a Service Environment

6

SIRXRSK001 - Identify and Respond to Security Risks

7

SIRXSLS001 - Sell to the Retail Customer

8

SIRXWHS002 - Contribute to Workplace Health and Safety

9

SIRRINV002 - Control Stock

10

SIRRRTF001 - Balance and Secure Point-of-Sale Terminal

11

SIRXIND005 - Develop Personal Productivity

12

SIRRMER001 - Produce Visual Merchandise Displays

13

SIRXMKT001 - Support marketing and promotional activities

These programs are conducted in partnership with RTO 4049

Course Structure

6 to 8 months on campus

Bahraini students are sponsored by Tamkeen

12 months of industry based internship/ employment

Internships/ employment opportunities are provided with retailers in the Kingdom

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